Outgrow Privacy Policy

Introduction

At Outgrow, your privacy is our priority. We are committed to protecting your Personal Data and being transparent about how we use it. This Privacy Policy explains what data we collect, how we process it, and your rights in relation to our services, including our app and website.

Please read this Privacy Policy carefully to understand how we handle your data. By using our services or providing your Personal Data, you agree to the terms outlined in this policy.

Who We Are

Outgrow is a fitness guidance platform owned by Olie Socials Ltd. For the purposes of data protection laws, Outgrow acts as the Data Controller for all Personal Data collected via our app and website.

We are registered on the Information Commissioners’ Office (ICO) Data Protection Register under registration number ZB713513 and at Companies House (England & Wales) Company number  14730175.  Our registered address is:

2nd Floor, National House
60-66 Wardour Street
London
W1F 0TA

Contact Details:

GDPR Lead: Steven Hadley  

Telephone: 0044 7525 195481 

Email: data@outgrowapp.com

Address: 2nd Floor, National House, 60-66 Wardour Street, London, England, W1F 0TA.

Data Protection Officer (DPO)(TBN)
Email: dpo@outgrowapp.com

What Information Do We Collect?

We collect the following categories of Personal Data to deliver our services effectively:

• Basic Information: Name, email address, and account login details.

• Payment Details: For processing subscriptions via the Apple App Store or Google Play Store.

• Health and Fitness Metrics: Data you input or sync through integrations (e.g., Apple Health, Google Fit).

• Device and Usage Information: IP addresses, device identifiers, and activity logs.

• Cookies and Tracking Data: Information from cookies and similar technologies (see the Cookies section below).

For Special Category Data, such as health metrics, we require your explicit consent.

How Do We Collect Your Data?

We collect your data in the following ways:

• Directly from You: When you register or update your account, or when you input data into the app or website.

• Third-Party Integrations: Data from wearables or fitness platforms, such as Apple Health and Google Fit.

• When You Interact with Us: Via email, phone, or customer support tools.

• Cookies and Tracking Technologies: When you use our app or browse our website (see the Cookies section below).

How We Use Your Data and Why

• We process your Personal Data for the following purposes:

• Service Delivery: To provide personalised fitness recommendations and track your progress.

• Payment Processing: To manage subscriptions and handle billing.

• App and Website Optimisation: To improve functionality and user experience.

• Marketing: To send updates or offers, only with your consent.

• Legal Compliance: To fulfil legal obligations, such as financial record-keeping or responding to lawful requests.

Lawful Basis for Processing:

We process your data under the following lawful bases:

• Consent: For marketing communications and processing Special Category Data.

• Contract: To deliver services agreed upon during registration.

• Legitimate Interests: For analytics, fraud prevention, and customer support.

• Legal Obligation: To comply with statutory requirements.

• Cookies and Tracking Technologies

• Our app and website use cookies and similar technologies to improve your experience. These technologies help us:

• Recognise and distinguish users.

• Track app and website usage to enhance functionality.

• Tailor content and recommendations based on your preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for core functionality.

• Analytics Cookies: Track usage and performance anonymously to help us optimise services.

• Preference Cookies: Store your settings for a personalised experience.

• Targeting Cookies: Help us deliver relevant advertisements.

You can manage your cookie preferences at any time via our Cookie Notice Banner, your device settings or by visiting our Cookie Policy.

Sharing Your Data

We only share your data with trusted third parties, such as:

• Payment Processors: To manage subscriptions (e.g., Apple and Google).

• Analytics Providers: To improve app and website performance (e.g., Google Analytics, Firebase).

• Regulatory Authorities: When required by law.

We do not sell your data to third parties.

International Data Transfers

If your data is transferred outside the UK/EU, we ensure it is protected through:

• Adequacy Decisions: For jurisdictions deemed compliant with data protection laws.

• Standard Contractual Clauses (SCCs): For jurisdictions without adequacy decisions.

How We Protect Your Data

We take your data security seriously and implement:

• Encryption: To secure data during storage and transmission.

• Access Controls: To ensure only authorised personnel can access sensitive data.

• Regular Audits and Monitoring: To detect and prevent unauthorised access.

• Training: Staff are regularly trained on data protection best practices.

Your Rights and Complaints

You have the following rights under data protection laws:

• Right to Be Informed: Clear information on how we process your data.

• Right of Access: Request a copy of the data we hold about you.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data, subject to legal obligations.

• Right to Restrict Processing: Limit how we process your data.

• Right to Data Portability: Receive your data in a machine-readable format.

• Right to Object: Opt-out of marketing or profiling.

• Right Not to Be Subject to Automated Decision-Making: Where decisions have significant effects.

Complaints:
If you wish to exercise your rights, or are dissatisfied with how we process your Personal Data, you can:

Contact Us Directly:

Email: dpo@outgrowapp.com

Address: 2nd Floor, National House, 60-66 Wardour Street, London, England, W1F 0TA

Escalate to the ICO:

Website: www.ico.org.uk

Helpline: 0303 123 1113

Residents outside the UK may contact their relevant data protection authority.

Retention of Data

We retain your data only for as long as necessary, in line with:

• User Accounts: Deleted after 24 months of inactivity.

• Payment Records: Retained for six years to comply with HMRC regulations.

• Fitness Metrics: Removed upon account closure, unless anonymised for analytics.

Policy Updates

We review this policy annually or when significant changes occur. Updates will be communicated via app notifications or email.

How to Contact Us

GDPR Lead: Steven Hadley  

Telephone: 0044 7525 195481 

Email: data@outgrowapp.com

Address: 2nd Floor, National House, 60-66 Wardour Street, London, England, W1F 0TA.

For questions or concerns about this Privacy Policy, contact:
Data Protection Officer (DPO)(TBN)
Email: dpo@outgrowapp.com

 

AMENDMENT RECORD

Any amendment to this policy should be recorded here, with the version and date in the footer updated accordingly.